I have had zero issues with Credit Acceptance- then again I have automatic payments set up, and I have never been late with or missed a payment. Was almost late once due me depositing the payment money into a different bank account, so when they tried to take the payment it was rejected. I caught it when I checked my account and saw the payment had not come out yet, called them, and they were very helpful and friendly, we figured out the issue, and I made a manual payment.
I have never received any calls from them, so those that are, I'm assuming have made payments late or missed payments. If you pay on time every month as you should, you have no problems. Sure, the interest rate can be high, but that's the price you pay for having bad credit, the company is taking a bigger risk in lending the money Reasonable repay offer made.
Car repo and refuses to allow access to retrieve personal possesions. No they want all These ratings and reviews are provided by our users. Banks, issuers and credit card companies do not endorse or guarantee this content, are not responsible for it, and may not even be aware of it. How it works. Help center. Log in. Sign up for free. Credit Cards Shop Credit Cards. Balance Transfer Cards. Reward Cards.
Travel Cards. Cash Back Cards. Business Cards. And when I fight I win. They will not destroy my credit rating with a 30 day late payment. I will report them to the consumer financial protection bureau, the attorney general, the Better Business Bureau and I will file a lawsuit they will not win. I have saved every piece of conversation every piece of correspondence and I have documentation to prove that my payments were made on time.
Do not do business with these people. They are crooks. They run their business like a third grade dropouts. They have zero intellect and zero intelligence.
Below are issues with the vehicle credit acceptance is financing and they refuse to cancel the loan when they should have from day 1.
I've called several times and reported the fraud done by the dealer and how the vehicle sold is a LEMON. I was a co signer for a deal, we traded in a paid off vehicle Mustang and a Fusion that was being financed and owed money on.
The first day of signing for the vw cc we got from used Nissan thoroughbred it smelt of gasoline and we took it back and was advised the car had a gas leak and they fixed it but it was brought to our attention it needed new control arms so they replaced them. However after the car started going into "limp mode" and the check engine light came on with a red steering wheel light came on, my bf was upset and clearly had legit reasons to be, the car was not wanting to turn on.
It would just crank and the smell of gasoline, we left the car at my parents and drive to nissan in my Lexus and was told it was our responsibility to get the car over to them for them to look at the car, they would not tow it, we drove back to my parent's house and the car turned on but it was puttering really bad, but, we had to get it to the dealership we got it to thoroughbred and went to check on it after a couple days and I was told our car was taken HOME by a tech to be "test driven" and brought back the next day.
No one cared to make us aware before this was done nor ask our permission to have a tech take our car home we just purchased. We got the car back. They said they couldn't figure out the problem. I had called several times because it was not right.
Everything we had gone thru with this car we were sold that was "tip top shape " and had "no issues" then a couple days later he got a call from finance and the man said "We noticed on your contract has the wrong amount. The GM said I could go down there to get a paper plate after the finance cmpanty had called and the receptionist said she was told not to talk to accept nor take calls from us nor the bank and the bank sent their market manager go to the store and we couldnt get a hold of anyone and my bf was told he couldnt return back to the store so the gm called me and told me I could come to the store to pick up paper plate which I did but from the first day we got this car we gave wanted our money back, anyone and everyone would, and everyone says they are so sorry and they will help with whatever is needed, if that's the case then take this car back and give us our money back because us and our 1 and 2 year old kids didnt and dont deserve this and should not have to go thru this any longer, actions speak louder than words, take the car back and give us our money back.
Back up what you're saying to me. There's so much more but I'm just so sick of the entire situation just as anyone else would want the dealership should be more than willing to give us our money back as in the down payment and the the cost for the trade in and mustang we traded in. All I want is the loan cancelled and to be given a refund of the down payment and amount of the trade ins which is as simple as sending a cancellation letter to the dealer and refund my money.
I contacted an agent at credit acceptance who kept referring me back to my debt card company - who then referred me back to credit acceptance - this back and forth issue happened approximately 3 times.. No one could tell me why my payment would not go through.. Long story short - by the time I was able to get my payment through, it was later than the time I made my agreement for - their response to the situation was to report a late payment on my credit report, which made my credit go down 42 points.
In October I financed a Toyota through them. In March Covid affected our financial situation and I lost my job. Pros Good money. Cons Allie typed environment. Pros work life balance company culture and compensation. Cons abuse from customers. Share your experience Let job seekers know what it's like to work at your company. Management is great, the company culture is great, and you're able to advance within the company with hard work and dedication. Great place to work. I believe a lot of employees have become desensitized to what empathy actually is and could careless about a employee.
Perhaps if you actually used the listening culture that you do proudly boast, you would understand why you have such high turnover. Pros Pto and benefits.
Cons Way too many to list. Yes There are 2 helpful reviews 2 No. Company is phenomenal. They have built a great foundation but where they fall short is their management hierarchy and the processes that they are urged to reinforce. The amount of disrespect I receive from my DOS on a weekly basis is mind blowing.
It is also amazing how tone deaf management can be with what is going on in your market. At the end of the day they expect you to promote, sell, and train on their product while this is reasonable they also expect numbers to always be going up and if they drop down well it has nothing to do with the market and they will put you on a "performance Improvement Plan".
Or just there way of documenting that they can let you go whenever they want for the next pawn in line. Pros pay, benefits, company mindset at a high level.
Cons Management. All they do is ask for higher numbers and they can't be bothered to get involved. The job is pretty good but the customer are draining it can cause to dislike the job. Long hours! You get very stressed sometimes collections is hard. Pros 1 hour lunch, can clock in whenever, work from home. Cons The customers. Overall a really good place to work. Most leadership care about the employee. They are very diverse. Christmas Eve off with full pay. Lots of parties and fun team things.
Pros Generous PTO, profit sharing, fun place to work, good health care. Cons Work can be demanding, some leadership not the best.
Jobs at Credit Acceptance. Remediation Data Analyst. Web Content Specialist. Customer Service Representative. Internal Collector.
Great company to work for. Great culture. Credit Acceptance provided me with the training, resources, and tools necessary to succeed. They are constantly surveying there employees for ways to improve as an employer.
They consistently act upon the feedback they receive. Pros Work life balance, culture. Cons Pressure to increase productivity can sometimes be excessive. Company has really good benefits. Like really good. Overall learned a lot from this job it was just not it for me. A lot of policies on top of being collector. So many boxes to tick to meet expectations every month.
Bonus was not as realistic as it was in mentioned in the training…. Yes There are 3 helpful reviews 3 No. Micro management at the highest level in front end.
The supervisors are rude and complacent. This is not motivating nor does it make me want to stay with this company. Dont work here. They paint a pretty picture about good work culture but truth is they care more about production and money than their employees.
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